Leadership

JOHN N. WENZLAU is the President and Chief Executive Officer of Friendship Retirement Corporation and has been employed since March 1, 2014. Mr. Wenzlau holds a Master of Arts (German/Linguistics), Bachelor of Arts (Political Science) University of Oregon, Master of Business Administration (Finance/Marketing) from Southern Methodist University, a Master of Divinity from Southwestern Baptist Seminary in Fort Worth, and Doctoral Studies (Philosophy) from University of Munich, Germany. Over the last fifteen years John’s career has been exclusively devoted to “turn-around” situations bringing remarkable results as Campus Director at Emeritus Senior Living, Managing Partner of Agenor Partners and Regional Director of Operations at Brookdale Senior Living. Mr. Wenzlau is also Adjunct Professor at Keller Graduate School of Management in Phoenix and Adjunct Instructor at Mesa Community College. John is licensed by the State of Arizona as an Assisted Living Manager and a Real Estate Broker (Senior Housing Brokerage) and is a Certified Trainer/Facilitator – Stephen Covey 7 Habits for Highly Successful People.



RICHARD YOUNG is Chief Operating Officer. Mr. Young came to Glencroft with forty years’ of Senior Living executive management experience that include start-ups, program development, financial oversight, staff development, dining services, operations, resident relations, sales & marketing oversight. Most recently served as Chief Operating Officer for start-up Assisted Living & Memory Care community in the west valley. Prior Mr. Young was Bureau Chief for Arizona Department of Health Services Licensing for 160 Long Term Care Institutions and 2,000 Assisted Living Centers & homes Statewide. Mr. Young served as Administrator for Beatitudes Senior Living Campus with operations, marketing & sales with new business development. Experience includes Vice President of Operations for The Springs Senior living communities in Arizona & California as well as Regional Vice President for eleven Senior Living Communities in Arizona & California for Brim & Associates part of NME-National Medical Enterprises and The Hillhaven Corporation. Mr. Young holds a Bachelor (BS) degree in Education from University Of Wisconsin-Madison and Master’s (MA) degree in Management. Mr. Young is a Certified Public Fiduciary for the elderly by Arizona Supreme Court. Past board member Arizona Health Charities, Phoenix Alzheimer’s Association, Health Services Advisory Group and Arizona Joint Legislative Committee and Phoenix Jaycee Man of the Year Winner.



SCOTT MCCLINTOCK is the Chief Marketing Officer and has been with FRC since December, 2015. Scott is a licensed Nursing Home Administrator in the State of Arizona, he holds a MBA in strategy and leadership from Roosevelt University, and a PhD in communication from Arizona State University. Scott comes to FRC after more than twenty years of sales and marketing management in the consumer goods industry. Scott is pleased to work with a skilled team of executives who endeavor to provide unmatched service and value for the elderly.



MILLIE D. OAKESON is Vice President of Marketing since August 2015. Ms. Oakeson is a native of Arizona. She brings with her a diverse marketing background coordinating the marketing efforts for the healthcare (St. Joseph’s Hospital Phoenix, Arizona), television (KTVK-TV 3 Phoenix, Arizona), airline (Southwest Airlines Phoenix, Arizona) and senior living (Sierra Pointe Scottsdale, Arizona and Belmont Village Scottsdale, Arizona) industries for the past 30 years. Among her accomplishments she was awarded Sales Leader of the Year 2014, Sales Campaign of the Year 2006 and Marketing Excellence 2005. Ms. Oakeson has been widely successful over the span of her career in establishing a vision for team building, brand management, leadership and creative out-of-the-box strategies that produce assets that exceed fiscal requirements. She thrives on challenges, particularly those that expand the company’s reach. Currently Ms. Oakeson serves on two committees for Arizona Assisted Living Federation of America; she is a past board member for Adopt a Senior Foundation, Southwest Chapter of the Alzheimer’s Association and Westside Social Services. Her education portfolio includes marketing and communication studies from Arizona State University; currently Ms. Oakeson is working on a certification in Gerontology.


Milissa Watkins


MILISSA WATKINS, Chief Health Services Officer joined the Glencroft Team in January 2016 as the Licensed Care Institution Administrator for Providence Place our 225 bed skilled nursing facility. Ms. Watkins holds a Master of Business Administration from Webster University in St. Louis and a Bachelor of Science in Health Services Management from the University of Missouri- Columbia. Prior to Glencroft, Ms. Watkins was with the Area Agency on Aging as the Vice President of Operations, where she successfully led the completion of accreditation through the Council on Accreditation. Prior to relocating from St. Louis to Phoenix, Ms. Watkins was the Executive Director for Barnes-Jewish Extended Care/BJC Health Care System in St. Louis. During her tenure at BJEC best practices in rehabilitative and long term care were developed in conjunction with the receipt of multiple grants with a focus on clinical practices. Prior to BJEC, Ms. Watkins was the Chief Operating Officer for a Missouri company that managed and operated skilled nursing facilities. Ms. Watkins was drawn to Glencroft due to the friendly cultural that makes Glencroft a wonderful home for many.



MICHAEL A. MCCAMMOND is the Chief Information Officer and has been employed by FRC since July 2013. Mr. McCammond’s career experience includes over 18 years of Information Technology experience with emphasis on project implementation, specializing in new infrastructure, electronic documentation, and electronic communications. Mr. McCammond is well versed in Information Service Center infrastructure, analysis and re-engineering of existing business processes, identifying and developing the capability to use new tools, reshaping company physical infrastructure, and integration of the internet into both long-term strategy and immediate business plans. Mr. McCammond holds a BAS in Information Technology Management from Northern Arizona University and is certified in computer application technology & digital communications.


Kaye Baker


KAYE BAKER, VP of Development, came to Glencroft Senior Living in the spring of 2016 bringing with her extensive experience in media and fund development. She is an Arizona native, graduating with a Bachelor of Science degree in journalism and public relations from Northern Arizona University. Kaye previously worked for 10 years at the Area Agency on Aging as the Director of Fund Development and prior to that she worked with the Tim and Willy morning show on KNIX radio for 10 years and was the Executive Director of their foundation for 15 years. She has received numerous awards for her career accomplishments and consistently adds abundant energy, creativity, dedication, experience and personal knowledge to her work. Kaye loves to write and currently writes a weekly article for Pueblo Publishing recapping our “Successful Aging” radio show on KFNX. Kaye has three children and resides in central Phoenix.



CAROL L. TRAMMELL is Vice President of Resident Services and has been employed since May 5, 2014. Ms. Trammell brings to Glencroft over twenty years of senior housing experience, including but not limited to Life Engagement Director at Emeritus at Chris Ridge Senior Living in Phoenix, AZ, Regional Sales and Marketing Director for AZ with responsibilities over eleven independent and assisted living communities maintaining occupancy at 100% for a year, Director of Community Relations at Paradise Valley Retirement Community, and owner of “It’s All About You” Caregiving Service in which she traveled across country and Europe to assist seniors in a better quality of life. At this time she is participating in the Leadership Academy at Glencroft. In January she will be working toward her certificate in Gerontology from GCC, and taking other related courses.



GINGER HANLON is Senior Director of Affordable Housing and has been employed with Friendship Retirement Corporation since 1996. Ms. Hanlon holds a bachelor degree from the University of Phoenix in Health Care Administration. She started her tenure with Glencroft at the front desk covering for employees out on emergency medical leave. Later, she took a fulltime position in the business office. After the business office she went on to become the Administrative Assistant to the Administrator, assisting with the admission of new residents. As her journey continued she became the Director of Ancillary Services which had her overseeing housekeeping, laundry and central supply. In 2008 Ms. Hanlon was presented with the opportunity of being the HUD/AL Manager for Glencroft’s affordable housing property. This new position required her to receive her assisted living manager’s certification as well as her HUD certification.



RONALD W. HARROLD is the Vice President for Special Projects and has been employed at Glencroft since May, 2014. Prior to joining Glencroft Mr. Harrold was Director of Operations and Special Projects from 1999 to 2012 at Thunderbird Retirement Resort, a 345 unit Senior complex in Glendale, Arizona. Mr. Harrold brings a wealth of operations/support service experience covering the entire spectrum of senior housing including maintenance, transportation, housekeeping, security & concierge services. Adept at formulating and managing budgets, Mr. Harrold has demonstrated a talent for reducing corporate labor costs by developing and using time and motion studies to streamline staffing while at the same time increasing revenues by developing alternate revenue streams. Prior to entering the world of senior housing Mr. Harrold spent almost 30 years in managing warehouses for Super Value supermarkets. A retired veteran of the US Air Force where he was a military police officer, Mr. Harrold currently resides in Sun City, Arizona with his wife Linda.



JOHN PIECUCH is the V.P. of Dining Services at Glencroft Senior Living. John Piecuch has been in the food and beverage industry for 17 years. He started at Denny’s Restaurants as a server in 1999 and worked his way up the ranks to the District Manager position. I left Denny’s to learn Causal Fine Dining, I accepted a position with Firebirds Wood Grill as a Service Manager with Firebirds Wood Fired Grill and worked in many management positions until 2011. In 2011 I started working for Brookdale Senior Living as Director of Dining Services. I worked a Director for 1year then was promoted to Regional Director overseeing 41 communities in 4 different states. In 2014 I was promoted to Divisional Director of Dining services overseeing the West Division overseeing 281 communities and had a team of 8 regional directors reporting to me and overseeing a 245 million dollar budget. After living life in the fast lane for numerous years and taking 500 flight in five years I decided to accept a position as VP of Dinning Services with Glencroft Senior Living. I love what I do each and every day and enjoy enriching residents lives with great food and superior Dining atmosphere.



TOMMY MEDINA is the Senior Director of Human Resources and began his career with Friendship Retirement Corporation in February of 2016. Mr. Medina holds a Bachelor of Science degree in Global Business with a concentration in Human Resources from Arizona State University and is currently pursuing his Master’s in Business Administration at Grand Canyon University. Mr. Medina brings a variety of experience that includes managing the Neighborhood Stabilization Program for the U.S. Department of Housing and Urban Development (HUD) and has over 20 years of customer service management and Human Resources management experience in the non-profit and for profit sectors. Tommy is a native of Glendale, AZ who enjoys spending time with family and friends. In his free time he is an avid racquetball enthusiast and has won several National and State titles. Tommy is excited to share his drive, knowledge and passion for helping others to serve Glencroft.