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At Glencroft we truly recognize the value that each employee brings to our great community. Our outstanding wage scales, great benefits, and preferred employer status make us one of the best choices for individuals looking for more than just a job. Here at Glencroft - we are family!
Job Description:
Senior Director of Residential Services
| 5/20/09 |
| Residential |
| 112 |
Glencroft Retirement Community, a Christian community providing independent living, assisted living, skilled nursing and dementia care, has an opportunity for a Senior Director of Residential Services on their campus in Glendale.
The Senior Director of Residential Services provides proactive leadership for the development and administration of all programs of residential services, including but not limited to security, transportation, social services, activities and housing.
This position requires a high degree of flexibility along with the ability to multi-task. Some of the essential functions of the position include:
• Provides a comprehensive residential social services program with an emphasis on crisis intervention and case management to address residents’ social, emotional, and mental health needs.
• Develops necessary tools to monitor the physical condition of all residential common areas and guest apartments, and generate appropriate work orders.
• Provides leadership and takes initiative for research and development of new programs and services in response to the needs and trends of residents.
• Develops and implements policies and procedures relating to all aspects of residential services and in keeping with federal and state guidelines.
• Develops internal staff by coaching, identifying areas for growth, celebrating successes, keeping an open dialogue with the team, and identifying training opportunities.
• Advise the environmental services department of needed modifications to security and safety system or to policy and practice which would enhance the safety and security of residents, employees, and visitors.
• Receives and addresses in a professional and compassionate manner all resident and resident family member concerns and resolve non-compliance issues with the residency agreement in a fair manner.
• Develops a comprehensive residential wellness program that takes into account appropriate facilities, equipment, education, supervision, and implementation of best practices.
The successful candidate will have a bachelor’s degree (master’s degree preferred) in business or health administration as well as ten years of experience in a long-term care or continuing care retirement community. This talented individual must possess excellent human relations and communication skills to provide effective working relationships with staff and residents. He or she must have the ability to simultaneously address multiple project demands and issues and make correct decisions in a busy operating environment. This candidate must possess the ability to motivate and direct personnel into a productive work force and must have a sound knowledge of accounting, financial reporting and benchmark techniques.
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